Delivery & returns
The short version of how delivery, damage, returns and warranty work. The full detail is in our Terms of Sale.
Orders are by quote and invoice for now; online ordering is coming soon.
Delivery
- UK mainland. We'll quote for the Highlands, islands and Northern Ireland.
- £50 + VAT per order for screens, TVs, brackets and stands. Totems, video walls, outdoor screens and LED come on a pallet, so we quote delivery for those.
- Fast UK delivery on in-stock items. Each product shows its usual lead time, counted from when your payment reaches us: we order your equipment once your invoice is paid (invoices are due within 30 days).
- Delivered to the kerbside or doorstep, unless you book our installation. Large items may come on a pallet.
- Someone needs to be there to sign. Goods may come straight from our supplier in plain packaging.
When it arrives
- Check the boxes before you sign. If one is damaged, refuse it or sign "DAMAGED" on the delivery note.
- Tell us about any damage, missing or wrong items within 48 hours, with photos, at info@knightsoftmedia.co.uk.
- Keep all the packaging until we've sorted it out.
Returns
- Ask us within 14 days of delivery for a returns number.
- Goods must be unopened and in their original sealed packaging.
- You pay the return carriage, and a 15% restocking fee is deducted from your refund.
- We can't take back special-order or configured items (such as LED and video walls), installed items, or goods worth £75 or less.
Faults and warranty
- Everything comes with the manufacturer's warranty; the cover depends on the model.
- Make claims through us. We'll diagnose the fault, often remotely, and arrange the repair or replacement.
- Screens we look after on Knightsoft CMS can often be checked from our office before anyone visits.
Business customers only. Prices on our website are ex VAT; prices on Stripe payment pages include VAT. Questions? Call 07942 363995.